Refund Policy

Your satisfaction is our top priority at TheGoodbyeCompany.com. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward Refund Policy:

Eligibility for Refund:

You may be eligible for a refund within 30 days from the date of purchase. To qualify for a refund, the product must be unused, unopened, and in its original packaging.

Refund Process:

To initiate a refund, please contact our customer support team at support@thegoodbyecompany.com with your order details and the reason for the refund. Our team will guide you through the process and provide you with the necessary information.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure safe and timely return delivery.

Refund Processing Time:

Once we receive and inspect the returned product, we will process the refund within 3-5 business days. The refund will be issued using the original payment method used during the purchase.

Non-Refundable Items:

Please note that certain items, such as personalized or perishable goods, may not be eligible for a refund. Additionally, gift cards are non-refundable.

If you have any questions or concerns regarding our Shipping or Refund Policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure you have a delightful shopping experience with us!

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